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Quality improvement techniques to improve patient satisfaction
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Item Summary
Title: | Quality improvement techniques to improve patient satisfaction |
Authors: | Guo, Kristina L. Torres, E.J. |
LC Subject Headings: | Patient satisfaction Medical care--Evaluation Medical Care - United States |
Date Issued: | 2004 |
Publisher: | Emerald Group Publishing, Limited |
Relation: | http://dx.doi.org/10.1108/09526860410557589 |
Abstract: | This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction. |
Pages/Duration: | 5 pages |
URI: | http://hdl.handle.net/10790/2983 |
DOI: | 10.1108/09526860410557589 |
Rights: | This article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lib.hawaii.edu/handle/10790/2971. Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. |
Appears in Collections: |
Guo, Kristina L. |
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