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Quality improvement techniques to improve patient satisfaction
|Title:||Quality improvement techniques to improve patient satisfaction|
|Authors:||Guo, Kristina L.|
|LC Subject Headings:||Patient satisfaction|
Medical Care - United States
|Publisher:||Emerald Group Publishing, Limited|
|Abstract:||This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.|
|Rights:||This article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lib.hawaii.edu/handle/10790/2971. Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.|
|Appears in Collections:||
Guo, Kristina L.|
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