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Quality improvement techniques to improve patient satisfaction

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Item Summary

Title:Quality improvement techniques to improve patient satisfaction
Authors:Guo, Kristina L.
Torres, E.J.
LC Subject Headings:Patient satisfaction
Medical care--Evaluation
Medical Care - United States
Date Issued:2004
Publisher:Emerald Group Publishing, Limited
Abstract:This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.
Pages/Duration:5 pages
Rights:This article is © Emerald Group Publishing and permission has been granted for this version to appear here Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Appears in Collections: Guo, Kristina L.

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