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Quality improvement techniques to improve patient satisfaction

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Item Summary

Title: Quality improvement techniques to improve patient satisfaction
Authors: Guo, Kristina L.
Torres, E.J.
LC Subject Headings: Patient satisfaction
Medical care--Evaluation
Medical Care - United States
Issue Date: 2004
Publisher: Emerald Group Publishing, Limited
Related To: http://dx.doi.org/10.1108/09526860410557589
Abstract: This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.
Pages/Duration: 5 pages
URI/DOI: http://hdl.handle.net/10790/2983
DOI: 10.1108/09526860410557589
Rights: This article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lib.hawaii.edu/handle/10790/2971. Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Appears in Collections:Guo, Kristina L.



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