Quality improvement techniques to improve patient satisfaction

dc.contributor.authorGuo, Kristina L.
dc.contributor.authorTorres, E.J.
dc.date.accessioned2017-03-28T22:22:09Z
dc.date.available2017-03-28T22:22:09Z
dc.date.issued2004
dc.description.abstractThis paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction.
dc.format.extent5 pages
dc.identifier.doi10.1108/09526860410557589
dc.identifier.urihttp://hdl.handle.net/10790/2983
dc.language.isoen-US
dc.publisherEmerald Group Publishing, Limited
dc.relation.urihttp://dx.doi.org/10.1108/09526860410557589
dc.rightsThis article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lib.hawaii.edu/handle/10790/2971. Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
dc.subject.lcshPatient satisfaction
dc.subject.lcshMedical care--Evaluation
dc.subject.lcshMedical Care - United States
dc.titleQuality improvement techniques to improve patient satisfaction
dc.typeArticle
dc.type.dcmiText

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