Quality improvement techniques to improve patient satisfaction
| dc.contributor.author | Guo, Kristina L. | |
| dc.contributor.author | Torres, E.J. | |
| dc.date.accessioned | 2017-03-28T22:22:09Z | |
| dc.date.available | 2017-03-28T22:22:09Z | |
| dc.date.issued | 2004 | |
| dc.description.abstract | This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health-care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community-wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health-care professionals and managers as they seek to increase patient satisfaction. | |
| dc.format.extent | 5 pages | |
| dc.identifier.doi | 10.1108/09526860410557589 | |
| dc.identifier.uri | http://hdl.handle.net/10790/2983 | |
| dc.language.iso | en-US | |
| dc.publisher | Emerald Group Publishing, Limited | |
| dc.relation.uri | http://dx.doi.org/10.1108/09526860410557589 | |
| dc.rights | This article is © Emerald Group Publishing and permission has been granted for this version to appear here https://dspace.lib.hawaii.edu/handle/10790/2971. Emerald does not grant permission for this article to be further copied (distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. | |
| dc.subject.lcsh | Patient satisfaction | |
| dc.subject.lcsh | Medical care--Evaluation | |
| dc.subject.lcsh | Medical Care - United States | |
| dc.title | Quality improvement techniques to improve patient satisfaction | |
| dc.type | Article | |
| dc.type.dcmi | Text |