Workplace Communication

dc.contributor.authorGuo, Kristina L.
dc.contributor.authorSanchez, Yesenia
dc.date.accessioned2017-03-29T23:42:02Z
dc.date.available2017-03-29T23:42:02Z
dc.date.issued2011
dc.description.abstractFundamental and vital to all healthcare managerial functions, communication is a means of transmitting information and making oneself understood by another or others. Communication is a major challenge for managers because they are responsible for providing information, which results in efficient and effective performance in organizations. Communication is the creation or exchange of thoughts, ideas, emotions, and understanding between sender(s) and receiver(s). It is essential to building and maintaining relationships in the workplace. Although managers spend most of their time communicating (e.g., sending or receiving information), one cannot assume that meaningful communication occurs in all exchanges (Dunn, 2002). Once a memorandum, letter, fax, or e-mail has been sent, many are inclined to believe that communication has taken place. However, communication does not occur until information and understanding have passed between sender and the intended receiver. To make oneself understood as intended is an important part of communication. A receiver may hear a sender but still not understand what the sender’s message means. Being constantly engaged in encoding and decoding messages does not ensure that a manager is an expert in communication. Understanding is a personal matter between people, and different people may interpret messages differently. If the idea received is not the one intended, communication has not taken place; the sender has merely spoken or written.
dc.format.extent34 pages
dc.identifier.urihttp://hdl.handle.net/10790/2998
dc.language.isoen-US
dc.publisherJones & Bartlett Learning
dc.subject.lcshHealth services administration
dc.subject.lcshBusiness communication
dc.titleWorkplace Communication
dc.typeBook Chapter
dc.type.dcmiText

Files

Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
guo.k-2011-0021.pdf
Size:
242.2 KB
Format:
Adobe Portable Document Format
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.62 KB
Format:
Item-specific license agreed upon to submission
Description:

Collections